Frequently asked questions

 

 

Therapy Patient Questions

Am I able to fill out my paperwork before I come in for my first visit?

Yes. We have the ability to send your new patient paperwork through DocuSign. It will be sent to your email for you to simply fill out from any computer or smart device.

How long can I expect my therapy visit to last?

For your Initial Evaluation (1st visit) you can plan to be at the clinic for about an hour to an hour and a half, including the time it takes to fill our your paperwork. Each session after that can range from 30 minutes to an hour, depending on your tolerance and progressions.

What do I wear to my therapy visits?

We ask that you wear loose fitting, comfortable clothing. Dresses & skirts are not recommended, you may be asked to perform movements that require bending and/or squatting.

Will I meet with the same therapist each visit?

Typically, yes. Please know all of our therapists work together with a team approach to care & at times you may see another therapist if that best fits your scheduling needs.

How do I reschedule my therapy visit?

You can call your clinic location at any time to reschedule your visit.

How will my therapist communicate with my doctor?

We regularly update your physician via fax and/or phone.

Will you need a copy of my MRI report?

If you completed imaging recently, feel free to have your imaging facility or doctor's office fax it directly to us. You can also bring a copy with you to your visit or we can request the copy for you.

How long should I continue my Home Exercise Program (HEP)?

HEPs are intended to sustain your progress made in therapy at home. Performing it often can help you maintain your strength and prevent you from returning to therapy.  We like the saying, "If you brush your teeth for life to keep them healthy, you should do your exercises for life to keep your muscles and joints healthy as well." Although, if an injury occurs, please reach out to your therapist or doctor.

I am scheduled for aquatic therapy. What do I need to bring?

For your aquatic therapy visits, you & your therapist will be in a swimming pool. Arrive at your visit dressed in pool attire with a set of dry clothes and your own towel. Our facility does have showers but we do not supply any towels or toiletries.

Have more Therapy Patient questions for us?
Call your clinic location to have them answered.

 

Patient Billing Questions

Does MTS Therapy & Wellness accept my insurance?

We accept all insurance plans. After verifying your insurance coverage, we will help you determine what clinic will best fit your needs.

How much will a therapy visit cost me?

We will contact your insurance company to verify your coverage and benefits. A quote of benefits is not a guarantee of payment. Based on the information received, we will let you know your estimated coverage and responsibility prior to your first appointment.

Why are my charges more today than my last visit?

Your treatment may differ from one day to the next. Our therapists will discuss your treatment plan with you, which may include an increase in your charges as you progress in your treatment.

I paid at each visit. Why do I have a balance?

We do our best to estimate your deductible, the care you will be provided by your therapist, and your use of your healthcare benefits. If you have any questions about your charges, please feel free to ask.

I completed my plan of care & I may have overpaid. When can I except my refund?

Insurance company processing times vary. Once all claims have been processed by your insurance company, we will refund any overpayment.

Does MTS Therapy & Wellness offer payment plans?

Yes. We know financial obligations can add up when it comes to healthcare. Our mission is to assist you in your rehab. Please let us know if you cannot meet your financial obligations.

Have more Patient Billing questions for us?
Email: billing@mtspts.com

 

Wellness Member Questions

What is included in a MTS Wellness Membership?

MTS Wellness Memberships include access to all of our outpatient MTS Wellness facilities across Acadiana: MTS Dulles, MTS Townhouse, MTS Breaux Bridge & MTS Youngsville. In additional, a member has access to over 20 wellness group classes.

Do I have to sign a contract?

The MTS Wellness Program sells month-to-month agreements will all memberships, meaning you can start your membership at any time.

How do I join?

You can join by stopping by one of our convenient locations to fill out paperwork OR call our Townhouse or Dulles location for one of our Wellness Coordinators to send you the paperwork via email.

How can I pay for my membership?

Our agreements are set up for your to pay MTS through a secure processor with a credit card, debit card, or checking account. These payments are auto drafted on the 1st of each month. In addition, members have access to their accounts through the MTS App to modify payment method themselves.

Can I freeze my membership?

We understand that life happens, MTS allows you to freeze your membership for up to three (3) month. After your freeze period ends, MTS will automatically continue your membership unless otherwise notified in writing.

How do I freeze/cancel my membership?

Written notice must be given to MTS to cancel (If in person: MTS has a card you can fill out. Email is also accepted at wellness@mtspts.com) The written/emailed notice MUST be given 15 days prior to the 1st of the month to ensure cancellation of the next billing cycle.

Does MTS have family packages?

Our family package is in the form of discounts for each additional household member. Any additional household member, spouse or child, is $10.00/each in addition to the primary membership.

How do I see the MTS Wellness group class schedule?

The MTS Wellness Group Class schedule is posted on our website but for up-to-date info and to sign-in to classes, you should download the free MTS App from the iTunes App Store or Google Play Store. Search MTS Physical Therapy & Wellness.

Can I join the MTS Wellness Program if I am a current Therapy Patient?

Yes! We have a special rate for current therapy patients to join. If you are ready to exercise on your own in addition to your therapy treatment, please consult with your therapist.

Can I try out the membership before joining?

Yes, we offer a Guest Pass. The Guest Pass is for 7 days and costs $10.00.

Do I have to be a member to participate in a group class?

No, you can pay by the class, which are $7.00/each. We recommend signing up in advance through out MTS App to participate (space is limited).

Does MTS offer personal training?

Yes! We have Personal Trainers that can train you at any of our facilities. We offer single sessions, 8 session packages or 12 session packages. Ask our Wellness Coordinators for pricing!

Have more Wellness Membership questions?
Email us! wellness@mtspts.com